What We’re Doing to Make a Difference

We believe diversity, equity, inclusion alongside integrity are catalysts for innovation and resilience. In 2024, we made significant strides in the continued fostering of an ethical and equitable workplace while aligning our operations with the highest governance standards. Key initiatives include:

• Procurement Transformation: Finalized updates to our Corporate Procurement Policy; including Sustainable and Vendor Diversity principals
• Zero Tolerance Policies: Continued to reinforce strict policies against discrimination, harassment and retaliation, as well as enhanced training.
• Increased Diverse Vendor Partnerships: Allocated more than $1M dollars to diverse supplier spending, reflecting our commitment to economic equity and responsible supply chain management.

Ethics in Everything We Do

Human rights are foundational to everything we do. We strive to create an environment where every individual is treated with dignity and respect, ensuring compliance with fair labor practices and upholding the highest ethical standards. Highlights of our progress include:

• Advancing Vendor Diversity: Continue to support new partnerships  with women-owned and minority-owned businesses to strengthen our global supply chain.
• Tracking and Compliance: On-going monitoring of changes and adjustments to labor legislation in all the countries we operate in, ensuring compliance with regulations to support fair and equitable employment practices.
• Inclusive Leadership: Continued to address education, resources and succession planning efforts, with a focus on increasing diversity within our leadership roles and future leaders, reinforcing our commitment to equitable representation at all levels.

Building Trust Through Accountability

Accountability is the backbone of trust and at IntouchCX, it is embedded in our governance framework. By promoting transparency and holding ourselves accountable, we foster a culture of continuous improvement and ethical leadership. Some of our key achievements include:

• Policy Accessibility and Education: Regular reminders and updates to handbooks, toolkits and policy documents ensure employees are informed.
• Anti-Corruption and Integrity Measures: Continue to educate and ensure that our anti-corruption, bribery and conflict-of-interest policies are known throughout the company.

Safety as a Foundation for Sustainable Growth

Governance isn’t just about policies—it’s about ensuring the safety, security and resilience of our organization in an ever-changing environment. To achieve this, we’ve adopted proactive measures that address both immediate and long-term risks.

Data Protection and Cybersecurity

• Deployed cutting-edge data encryption technologies to safeguard sensitive information and prevent unauthorized access.
• Strengthened network architecture and implemented advanced perimeter defense systems to proactively mitigate cybersecurity threats.
• Standardized and streamlined data privacy frameworks to ensure strict adherence to evolving global regulatory standards.

Physical Security

• Optimized visitor management protocols and reinforced restricted access controls to protect sensitive and high-risk areas across our sites.
• Upgraded surveillance systems with advanced monitoring capabilities and enhanced ID badge technologies to elevate on-site security and safety.

Driving Meaningful Change Together

We understand that ethical practices and social impact go hand in hand. By giving back in ways that resonate with both our people and the communities we serve, we bring our commitment to integrity to life. Our governance practices are not just about compliance—they are about creating a legacy of trust, equity and positive transformation.

Through collaboration, accountability and a shared vision for excellence, we continue to lead the way in shaping a brighter, more inclusive future for our employees, partners and stakeholders.

Looking Ahead

We know that meaningful progress requires constant effort. As we move forward, we remain dedicated to evolving our ESG practices to set new standards for ethical governance, policy education and sustainable growth, ensuring that every decision we make reflects our unwavering commitment to integrity and excellence.