Author: IntouchCX Team

(Case Study) Unveiling CX Opportunities for a Delivery Service Brand Through Strategic Sprints

Strategic sprints enable us to maintain trusted relationships with our partners while addressing current ecosystem […]

What if, instead of coaching associates on their past mistakes, you could prevent those mistakes […]

Winnipeg, MB – March 21, 2024 – IntouchCX, a global leader in customer experience management, […]

With one in ten customer interactions projected to be automated by 2026, the rise of […]

In 2024, the fintech industry finds itself at the forefront of technological evolution, driven by […]

With analysts’ predictions suggesting that “1 in 10 agent interactions will be [fully] automated by […]

The integration of technology in health tech is changing the way medical professionals deliver care […]

At IntouchCX, we are committed to minimizing our environmental footprint and promoting sustainability in all […]

Winnipeg, MB – February 13, 2024 – IntouchCX has announced today the acquisition of Beliveo, […]

With the increasing demand for interactive entertainment, gaming brands are increasingly elevating online gaming as […]

In recent years, the corporate well-being landscape has undergone significant transformation. Initially, well-being programs focused […]

In our partnership with a multinational e-commerce company, we were chosen to provide digital annotation […]