Author: IntouchCX Team

Case Study: Driving Substantial Savings and Impressive ROI in Just One Week Using Automation

The Challenge A leading e-commerce brand partnered with IntouchCX to improve their reship rate and […]

Misinformation is evolving, and so are the ways brands are fighting back. Today’s digital platforms […]

In 2024, digital fraud didn’t just grow – it exploded. Businesses around the globe lost […]

Remote Work, Reimagined for Results As remote work becomes the norm, businesses face a new […]

Delivering a seamless multilingual customer experience is more than translation—it’s about cultural accuracy, speed, and […]

By all accounts, trust and safety is having a moment. Long relegated to the back […]

When you think of content moderation, you might picture it as a behind-the-scenes operation – […]

Earlier this year, IntouchCX announced its acquisition of WebPurify, a premier provider of AI-powered and […]

WINNIPEG, Manitoba, April 28, 2025 — IntouchCX, a global leader in customer experience, AI Solutions, […]

The rapid evolution of customer expectations demands more than just courteous service—it requires highly skilled […]

Developing effective training programs is essential for excellent customer service, as they must address knowledge […]

The integration of AI into everyday business operations has reached a turning point. In 2024, […]