(Case Study) Closing the Gap: How AI Roleplay Transforms Agent Performance
Closing the Gap: How AI Roleplay Transforms Agent Performance Traditional training often leaves new hires […]
Author: IntouchCX Team
(Blog) The Operational Ceiling: Why CX Strategy Must Evolve Beyond the Interaction
Customer experience (CX) strategy has long focused on the front-end: the interface, the omnichannel journey, […]
(Blog) Why AI Companion Apps Demand a Different Trust & Safety Standard
AI companion apps are products designed to simulate a personal relationship: a friend, confidant, or […]
(E-book) When Devices Get Smarter, CX Gets Harder
Consumer technology brands are operating at a moment of real transition. Products are no longer […]
(Industry Report) Gaming Addiction or Moral Panic? Why the Real Threat to Players Is Poor Moderation
In April 2025, a video claiming that gaming is as addictive as drugs went viral […]
(E-book) 12 Trust & Safety Moves Brands Should Make Now to Prepare for Emerging Risks
A new ebook from IntouchCX and WebPurify, an IntouchCX company, exploring the operational, policy, and […]
IntouchCX Recognized with 2026 AI Excellence Award for Superpunch and Superpunch Roleplay
WINNIPEG, MB, March 24, 2026 – IntouchCX, a global leader in AI-powered customer experience (CX) […]
(Blog) Designing Back Office Operations as a CX Growth Engine
Customer experience conversations often center on the front line. Voice, chat, personalization, and journey design […]
(Case Study) From Training to Production: AI Roleplay in Practice
Customer service environments with high interaction volume depend on agents who can manage complex conversations […]
(Blog) From Insights to Impact: How Micro-Level Analytics Help Teams Coach Smarter and Perform Better
In high-volume customer experience environments, quality assurance and coaching must continuously evolve to keep pace […]
IntouchCX Wins 8 Stevie® Awards at 2026 Asia Pacific Stevie Awards, for AI Powered Customer Experience Innovation
WINNIPEG, Manitoba, February 24, 2026 — IntouchCX, a global leader in AI-powered customer experience (CX) […]
(Blog) From Scaling Headcount to Scaling Intelligence: Automation in Multilingual Support
For decades, the default approach to growing customer support teams has been simple: hire more […]