Tag: Laivly

Case Study: Driving Substantial Savings and Impressive ROI in Just One Week Using Automation

The Challenge A leading e-commerce brand partnered with IntouchCX to improve their reship rate and […]

IntouchCX’s AI and automation solutions, including Laivly, help global brands drive efficiencies and save on […]

Retail and e-commerce brands face major challenges during peak seasons like holidays, when demand surges […]

In today’s customer support industry, companies face many challenges, including seasonality, that demand strategic adaptation. […]

Many brands grapple with inefficient workflows and inconsistent service quality. This hampers their operational efficiency […]

Engaging with online reviews holds immense value for brands to foster connections and establish a […]

Brands are struggling to manage complex appeasement policies that protect customers, providers, and themselves. Agents […]

Many brands face the challenge of optimizing their customer service, particularly after interactions have taken […]

Effective fraud prevention is crucial for safeguarding a company’s financial stability. However, distinguishing legitimate transactions […]

Retail and e-commerce companies experience extreme surges in volume, during member or customer sales events, […]

What if, instead of coaching associates on their past mistakes, you could prevent those mistakes […]

With analysts’ predictions suggesting that “1 in 10 agent interactions will be [fully] automated by […]