(Case Study) From Pilot to Strategic Backbone: CX in Financial Services
In the fast-paced world of financial technology, customer experience isn’t just a support function—it’s the […]
Archives
(Blog) Why AI Can Surface the Signal, But Humans Still Make the Call in Trust & Safety
By Ailís Daly, Head of Trust & Safety, WebPurify, an IntouchCX company Automated moderation can […]
+120 New Job Opportunities: IntouchCX Expands Hiring in Athens
Athens, Greece, May 21, 2026 – IntouchCX is expanding its operations in Athens with more […]
IntouchAI Named Technology of the Year at 2026 Excellence in Customer Service Awards
WINNIPEG, MB, May 14, 2026 – IntouchCX, a global leader in customer experience (CX) management, […]
(E-Book) What Happens when Teens Stop Trusting The Internet?
For over a decade, the conversation around online safety for young people has been dominated […]
(Case Study) Closing the Gap: How AI Roleplay Transforms Agent Performance
Closing the Gap: How AI Roleplay Transforms Agent Performance Traditional training often leaves new hires […]
(Blog) The Operational Ceiling: Why CX Strategy Must Evolve Beyond the Interaction
Customer experience (CX) strategy has long focused on the front-end: the interface, the omnichannel journey, […]
(Blog) Why AI Companion Apps Demand a Different Trust & Safety Standard
AI companion apps are products designed to simulate a personal relationship: a friend, confidant, or […]
(E-book) When Devices Get Smarter, CX Gets Harder
Consumer technology brands are operating at a moment of real transition. Products are no longer […]
(Industry Report) Gaming Addiction or Moral Panic? Why the Real Threat to Players Is Poor Moderation
In April 2025, a video claiming that gaming is as addictive as drugs went viral […]
(E-book) 12 Trust & Safety Moves Brands Should Make Now to Prepare for Emerging Risks
A new ebook from IntouchCX and WebPurify, an IntouchCX company, exploring the operational, policy, and […]
IntouchCX Recognized with 2026 AI Excellence Award for Superpunch and Superpunch Roleplay
WINNIPEG, MB, March 24, 2026 – IntouchCX, a global leader in AI-powered customer experience (CX) […]