The Rise of Multi-Agent AI Swarms at Work
By Roy McLaughlin, Senior Vice President of AI Strategy at IntouchCX Picture this: you walk […]
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IntouchCX Strengthens Cairo Presence with 400 New Jobs on Its Two-Year Egypt Anniversary
Investment in Cairo continues as IntouchCX opens 400+ new roles for people looking to develop […]
IntouchCX Recognized on Forbes’ Inaugural List of Canada’s Best Employers for Company Culture 2025
WINNIPEG, MB – Sept 17, 2025 – IntouchCX, has been awarded on the Forbes list […]
Case Study: Mastering the Art of Secure and Empathetic Financial Support
Every financial interaction comes with its own emotional weight for the customer. This case study […]
IntouchCX Joins National Team as a FFG Strategic Partner for September 4 Match Against El Salvador
Guatemala City, Guatemala – September 3, 2025 – IntouchCX, a global leader in customer experience […]
How Instant Translation Addresses Customer Expectations
Customers don’t just want fast support, they expect it. And if they’re speaking a different […]
Case Study: Building Agile CX Teams through Targeted Training
How can on-demand delivery platforms maintain speed, accuracy, and empathy in every interaction? In this […]
CX That Speaks Their Language: The Hidden Power of Cultural Relevance
Effective customer experience (CX) isn’t just fluent, it’s culturally fluent. Speaking the right language is […]
Turning Trust & Safety into a Customer Experience Advantage
In a digital world where users are bombarded with content, choices, and interactions, standing out […]
Enhancing Efficiency and Customer Satisfaction for a Leading Global Beauty Company
In a world where customer expectations are high and customer service agents face numerous challenges, […]
Best practices for scalable enforcement that balance fairness, safety, and compliance
Imagine one of your platform’s users posts an AI-generated video of a politician that looks […]
Case Study: Turning Insights into Action for Seamless Customer Experiences
As the modern home becomes more connected, delivering consistent, high-quality customer experiences gets more complex. […]