WebPurify, an IntouchCX Company, Named a Major Contender and Star Performer in Everest Group’s 2025 Trust and Safety PEAK Matrix®
Winnipeg, MB – July 10, 2025 – IntouchCX, a global leader in digital customer experience […]
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Operational Resilience in Trust & Safety: Building Foundations That Scale at TrustCon 2025
Trust & Safety (T&S) is evolving fast, and platforms today are tasked with not only […]
IntouchCX CMO Wilma Chan Named Among Top 50 Women Chief Marketing Officers of 2025
Winnipeg, Manitoba July 8, 2025 – IntouchCX, a global leader in customer experience, AI solutions, […]
AI-Powered Voice Interactions: Scaling Without Losing the Human Touch
With customers expecting faster, more natural interactions across multiple channels, businesses must find ways to […]
Case Study: Driving Substantial Savings and Impressive ROI in Just One Week Using Automation
The Challenge A leading e-commerce brand partnered with IntouchCX to improve their reship rate and […]
Guide: 44 Ways Brands Are Using Content Moderation
Misinformation is evolving, and so are the ways brands are fighting back. Today’s digital platforms […]
Fraud, abuse, and harmful content: what every CX leader needs to know about online risks
In 2024, digital fraud didn’t just grow – it exploded. Businesses around the globe lost […]
Case Study: Remote Work Reimagined – Smarter Strategies for Peak Productivity
Remote Work, Reimagined for Results As remote work becomes the norm, businesses face a new […]
Article: Breaking Language Barriers with Intelligent Customer Engagement
Delivering a seamless multilingual customer experience is more than translation—it’s about cultural accuracy, speed, and […]
Marketing meets moderation: why your trust & safety team should work with marketing
By all accounts, trust and safety is having a moment. Long relegated to the back […]
Why content moderation defines your brand (even if you don’t realize it)
When you think of content moderation, you might picture it as a behind-the-scenes operation – […]
Shaping Safer Digital Spaces: Recent Milestones and Future Outlook
Earlier this year, IntouchCX announced its acquisition of WebPurify, a premier provider of AI-powered and […]