(Blog) Designing Back Office Operations as a CX Growth Engine
Customer experience conversations often center on the front line. Voice, chat, personalization, and journey design […]
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(Case Study) From Training to Production: AI Roleplay in Practice
Customer service environments with high interaction volume depend on agents who can manage complex conversations […]
(Blog) From Insights to Impact: How Micro-Level Analytics Help Teams Coach Smarter and Perform Better
In high-volume customer experience environments, quality assurance and coaching must continuously evolve to keep pace […]
IntouchCX Wins 8 Stevie® Awards at 2026 Asia Pacific Stevie Awards, for AI Powered Customer Experience Innovation
WINNIPEG, Manitoba, February 24, 2026 — IntouchCX, a global leader in AI-powered customer experience (CX) […]
(Blog) From Scaling Headcount to Scaling Intelligence: Automation in Multilingual Support
For decades, the default approach to growing customer support teams has been simple: hire more […]
IntouchCX Wins Gold, Silver, and Bronze at the 20th Annual Stevie® Awards for Sales & Customer Service.
WINNIPEG, MB — February 10, 2026 IntouchCX, a global leader in digital customer experience management, […]
(E-book) Top 13 Trust & Safety Trends for 2026: Expert Predictions
What emerging risks mean for platforms, and how to respond Online platforms are entering a […]
(Blog) Outsourcing CX for the First Time: What Growing Brands Get Right (and Wrong)
For a while, it works. A founder answers support tickets between product launches. Early customers […]
(Case Study) Transforming Knowledge Management Through Strategic Sprints
Customer experience often comes down to one simple factor: how easily frontline agents can find […]
(Industry Report) AI, Automation, and Customer-Centric Travel: The Big Trends for the Transportation Industry
The Future in Motion: How AI and Automation Are Shaping Travel and Transportation Executive […]
(E-book) From Friction to Flow: Solving Common CX Pain Points With Trust & Safety
A flawless customer journey can be ruined in seconds if a user encounters fraud, harassment, […]
(Blog) Why AI isn’t a shortcut: how hypergrowth companies should sequence outsourcing and automation
For hypergrowth companies, outsourcing and AI often arrive at the same moment. Customer volumes are […]