IntouchCX at TrustCon: What We’re There For
TrustCon is the premier global conference for Trust and Safety professionals, bringing together leaders from […]
Author: IntouchCX Team
What CX Leaders Should Expect from Back Office BPO Services in 2026
Customer expectations continue to rise, placing greater pressure on the operational processes that shape each […]
The Evolution Of UGC And The Challenges It Brings To Businesses
Back in 2005, “user-generated content” (UGC) was a new term, mostly confined to niche forums […]
A Blueprint for Healthcare Support Transformation
Healthcare organizations are under growing pressure to deliver faster, more connected support experiences while meeting […]
Connecting Customer Journey Analytics to Revenue and Retention Goals
How data-driven insights help businesses shape revenue and retention outcomes. Data comes from every stage […]
How Removing Friction Improved Efficiency and Quality at the Same Time: An Education Publisher’s Case for AI-Powered Agent Assist
An education publisher running support operations across colleges and universities in North America was dealing […]
Targets Moved, Performance Followed: How a Global Auto-Finance Operation Performed as Expectations Rose
In automotive finance, every customer interaction carries real stakes. A payment call can surface a […]
IntouchCX at CCW Las Vegas 2026: What We’re There For
Customer Contact Week Las Vegas is the largest gathering of customer experience and contact center […]
Beyond the Cancellation Button: How Retention, Community, and AI-Assisted Support Are Reshaping CX in the Health & Wellness Industry
Most health and wellness brands treat retention as a product problem. The brands that keep […]
The Hidden CX Impact Of Chargebacks, Disputes, And Payment Reversals
Chargebacks are usually framed as a finance problem. Disputes sit with payments. Reversals get pulled […]
From Pilot to Strategic Backbone: CX in Financial Services
In the fast-paced world of financial technology, customer experience isn’t just a support function—it’s the […]
What Happens when Teens Stop Trusting The Internet?
For over a decade, the conversation around online safety for young people has been dominated […]