AI Red Teaming Services: Defending Against Prompt Injection and Adversarial Attacks
AI red teaming services test for prompt injection, adversarial inputs, and safeguard bypass attempts. Learn what a strong partner includes.
Solution: AI Services
AI in Retail: Strategies and Use Cases Transforming the Industry
Learn how AI in retail improves customer experience, inventory management, demand forecasting, and retail operations with strategies and AI use cases.
A2A vs MCP: The Next Leap in Agentic AI
Remember when “AI integration” meant wiring a model to an API and hoping it didn’t […]
Breaking and Red Teaming Your AI: Why Safety Requires Going on the Offense
By Roy McLaughlin, Senior Vice President of AI Strategy at IntouchCX Generative AI is transforming […]
Are you at the back of the AI race in fintech CX?
Are You Falling Behind in the AI Race for Fintech CX? Discover how leading fintechs […]
The Rise of Multi-Agent AI Swarms at Work
By Roy McLaughlin, Senior Vice President of AI Strategy at IntouchCX Picture this: you walk […]
Driving Substantial Savings and Impressive ROI in Just One Week Using Automation
The Challenge A leading e-commerce brand partnered with IntouchCX to improve their reship rate and […]
AI in Action – Enhancing Customer Service Through Smarter Training
The rapid evolution of customer expectations demands more than just courteous service—it requires highly skilled […]
AI-Driven Strategies to Cut Seasonal Ramp Time
Retail and e-commerce brands face major challenges during peak seasons like holidays, when demand surges […]
A Strategic Approach to Driving Revenue Through Upselling
A leading sports retailer partnered with IntouchCX to lift average order size through service channels. Our “sales in service” coaching program trained agents to recommend products from order history, and our agents now lead all three vendors in revenue per contact.
Generative AI: Advancing Agent Experiences in the Gig Economy
What if, instead of coaching associates on their past mistakes, you could prevent those mistakes […]