Boosting Efficiency in the On-Demand Workforce With AI Solutions
The on-demand workforce faces unique operational challenges that can disrupt customer satisfaction (CSAT) and business […]
Solution: Digital CX
Ensuring Community Safety Through Exceptional Data Annotation
A multinational e-commerce company chose IntouchCX to annotate and label the listings on its app. Our two dedicated teams surpassed both productivity goals while holding 100% accuracy.
Driving Scalability and Performance During Holiday Ramp
A multinational athletic apparel retailer partnered with IntouchCX to scale its holiday email support on a tight turnaround. Within eight weeks, our team grew to 460 members and cut the email queue from 30,000 to under 300.
Exceptional Support for Immersive Player Experiences
A North American AR gaming leader partnered with IntouchCX to support its first in-person community event. Our team handled 200k instances of player engagement in two days and resolved every issue within two hours.
How To Improve the Digital Experience on Streaming Platforms
A streaming brand partnered with IntouchCX to expand its support team and protect its subscriber base. Our Save-A-Sub program reached a 99% offer rate, and the team surpassed its 84% SLA goal.
Fueling the Gig Economy through Omnichannel Customer Care
A leading gig economy brand partnered with IntouchCX to support drivers through seasonal volume peaks. We grew headcount from 428 to 926 and beat every handle time goal on chat and voice.
Elevating the Patient Experience With Tech-Enabled Support
A leading healthcare workforce app partnered with IntouchCX to clear a backlog of more than 25,000 documents. Our team cut onboarding time by 55% and brought documentation review down from 30 days to just over one minute.
Boosting Satisfaction With Omnichannel Customer Care
A leading consumer electronics brand partnered with IntouchCX to speed up troubleshooting. By setting expectations at the start of each chat, our pilot team cut AHT by 4 minutes and lifted overall CSAT by 2%.
Customer Service in the Gig Economy
A delivery service owned by a multinational retailer partnered with IntouchCX to support its contract drivers. Our team grew from 30 to more than 300 associates and reached 95% service levels against an 80% goal.
Customer Service in the Video Gaming Industry
“Agents prioritize the player experience, ensuring that the customer support they provide will result in […]
The Changing Digital Consumer
“With more time spent at home and on mobile devices, brands are reaching consumers on […]
Are You Delivering the Right Mobile Engagement?
“67% of mobile users say they are more likely to purchase with a brand that […]