WINNIPEG, MB, June 30, 2026 – Vision Prism by IntouchCX has been recognized as a Platinum winner at the 2026 TITAN Innovation Awards for Innovation in Technology: Analytics Technology (AnalyticsTech). IntouchCX has demonstrated measurable impact through  sounds promotional and unsubstantiated. forward thinking solutions, setting new benchmarks for usability, scalability, and real world application.

Vision Prism is an AI powered analytics engine created with a major operational challenge in mind. Organizations struggled to make sense of the customer journey despite collecting vast amounts of data from various CRM systems, automation tools, quality platforms, and analytics solutions. Vision Prism connects fragmented operational and customer data under a single platform and analyzes customer interactions across all channels in real time. Its connected intelligence ecosystem combines AI transcription, sentiment analysis, trend identification, and operational reporting. This transforms data into actionable operational intelligence, enabling companies to understand the reason for the issues happening and what actions to take next. This helps move brands from reactive operations to proactive customer experience management.

“We recognized that the real competitive advantage is not simply collecting more data, but connecting it in a way that enables faster, smarter decisions,” said Brendan Barnett, Senior Vice President of Solutions at IntouchCX. “That aligns directly with our company vision of helping brands move from reactive operations to proactive CX management”.

This platform is a proof of IntouchCX’s vision, empowering human potential and driving change for client partners through valuable insights and analytics. By analyzing 100 percent of customer interactions in real-time, Vision Prism gives clients the ability to take advantage of insights instantly, creating a crucial competitive advantage for them. Its actionable operational intelligence instead of static reporting helps identify customer frictions and process breakdowns, and eventually helps brands enhance their CSAT numbers.

“The TITAN Innovation Awards continues to recognize excellence that defines how industries move forward,” said Thomas Brandt, spokesperson of the International Awards Associate (IAA). “IntouchCX demonstrated a level of execution that goes beyond innovation as an idea. They represent solutions that perform, adapt, and create lasting value. Their recognition reflects a global standard of excellence that positions them among the leading innovators shaping today’s industries”.

This season, the award received hundreds of entries from over 30 countries, representing worldwide industries including digital technology, product design, integrated systems, and service innovation. This diversity features how innovation today combines technical precision with design thinking to address increasingly complex challenges.

About IntouchCX

IntouchCX is a global customer care and technology company that provides value driven, future forward solutions. For over 20 years, we have been the people and technology behind the world’s biggest brands, empowering human potential through our artificial intelligence division, Laivly, and driving change for our client partners through actionable insights and analytics. For more, please visit IntouchCX.com

About TITAN Innovation Awards The TITAN Innovation Awards is an international awards program recognizing excellence in technology, design, and innovative solutions that influence global industries. The competition honors individuals, teams, and organizations whose work demonstrates originality, effectiveness, and the ability to advance industry standards. For more information, visit titaninnovationawards.com.

Media Contact

Stephanie Suarez

Director, Global Communications 

IntouchCX

stephanie.suarez@intouchcx.com