Smart Response for email uses a revolutionary generative machine learning model to ensure every written interaction is accurate, on-brand, and optimized for customer satisfaction.
With Smart Response, agents simply review, add a personal touch or extra context as necessary, and send. Every edit made feeds Laivly’s reinforcement training systems, continuously improving the AI’s performance.
Real Talk in Real Time
Smart Response for Chat uses Laivly’s powerful generative machine learning model to interact with customers in real time, empowering the agent to supervise, edit, approve, and enhance.
Smart Notes drafts case notes instantly and accurately in natural language. Smart Notes uses generative AI to draft real-time verbatims, freeing agents from time-consuming note taking and post-contact work.
Smart Notes intelligently identifies key information throughout the interaction and generates accurate, succinct summaries in real time so your agents can focus on the customer.