Catapult is our proprietary analytics and reporting platform that provides micro level insights for associate, team and program performance. It features customizable dashboards and charts that help us determine the root cause of issues affecting the customer experience. This data is then leveraged to support individual associate coaching and performance.
Vision is our proprietary omnichannel reporting portal used for monitoring your program’s performance at the macro level. Vision consumes data from multiple sources such as CRM tools, Catapult, and Superpunch, and presents this big data in a unified view, driving insightful and informed decision making for your brand.
