(Blog) Scaling Culture: Don’t Mess It Up
“Values create culture, which is the foundation for a company’s long-term success.” It’s critical for […]
Author: IntouchCX Team
IntouchCX Wins Inclusive Employment Award in Bogota
“The Mayor’s Office of Bogota selected IntouchCX based on their commitment to the inclusive hiring […]
Forbes Recognizes IntouchCX As One Of The Best Employers For Women 2022
“Women comprise half of IntouchCX’s workforce at all levels, with a continued focus on career […]
(Blog) The Age Of The Customer: What Does Empowerment Look Like?
“Companies that empower their employees have a higher probability of employee retention and customer loyalty.” […]
IntouchCX Wins Three Awards at the BPO Innovation Summit
“Our investment and growth in India has provided exceptional versatility in Bangalore and Hyderabad while […]
IntouchCX Named Best New Contact Centre at European Contact Centre & Customer Service Awards
“The Best New Contact Centre award recognizes the success of robust recruitment, onboarding, learning and […]
(Blog) Make the Most of Your Metrics
“Metrics that affect both employees and the end customer must be considered to see the […]
(Blog) Why Technology Won’t Fix Customer Care
“Leaders need to be careful that they aren’t overlooking two important things: people and processes.” […]
Forbes Recognizes IntouchCX as One of the Best Employers for Diversity 2022
“IntouchCX has made significant investments to promote diversity, inclusion and equity within the organization, as […]
(Blog) The CX Disconnect
“Staying agile allows brands to adapt to the customers’ needs and desires when it comes […]
(Blog) Recruitment Roulette: The Winning Advantage of Brand Alignment
“Learn what’s crucial to look for during the next big round of hiring–to not only […]
(Blog) Outsourcing Customer Care with Geographic Diversity
“Learn what’s crucial to look for during the next big round of hiring–to not only […]