Author: IntouchCX Team

Case Study: Reducing Pre-Interaction Handle Times for a Leading Beauty Brand With AI and Automation

Retail and e-commerce companies experience extreme surges in volume, during member or customer sales events, […]

Building brand loyalty requires more than just offering a great product or service; it demands […]

Winnipeg, MB – August 1, 2024 – IntouchCX, a global leader in contact center and […]

As we look forward to TrustCon 2024 in San Francisco, CA, we are excited to […]

Creating brand loyalty starts with delivering outstanding customer experiences. In today’s oversaturated market, customers face […]

MESA, ARIZONA – JULY 10, 2024 – IntouchCX, a global leader in customer experience […]

The intersection of artificial intelligence and human touch has become a central point of discussion […]

In an industry where maintaining a competitive edge is crucial, consumer goods retailers face constant […]

Customer Contact Week (CCW) Las Vegas 2024 is shaping up to be an unmissable event […]

Winnipeg, MB – May 30, 2024 – IntouchCX, a global leader in customer experience management, […]

Resources White Paper: AI-Powered Innovation Is Reshaping Workforce Well-Being Superpunch Care

Gig economy brands present unique challenges for their workers. Freelancers often face irregular income, lack […]