IntouchCX Ranked As Leader By Frost Radar For Customer Experience Management In North America

Winnipeg, MB – May 30, 2024 – IntouchCX, a global leader in customer experience management, digital engagement, and technology solutions, has been recognized as a Leader by Frost & Sullivan in the 2024 Frost Radar for Customer Experience Management in North America.

This is the first time IntouchCX has participated in the Frost Radar assessment.  IntouchCX ranked high on the Innovation Index, which measures a company’s ability to develop products, services, or solutions with an understanding of disruptive megatrends, while noting the Company’s promising framework for future sustained growth. The Company also scored well on the Growth Index, a measure of growth performance and track record. 

“Being recognized as a Leader and an industry disruptor in innovation and growth reinforces how we continue to translate trends and ideas into impactful, value-added initiatives for our clients and team members,” said Mitul Kotecha, Co-CEO at IntouchCX. “Our client partners look to us as their trusted advisor to drive substantial growth for their programs, and we are excited to drive meaningful change for them.”

The Frost Radar analytical tool profiles companies on their focus on continuous innovation and ability to translate those innovations into consistent growth, based on 10 growth and innovation criteria including market reach, user adoption, growth rates, product innovation, and customer experience.

“IntouchCX features quite a unique approach to innovation. The depth and breadth of its application suite is impressive and is leading to rapid growth in the marketplace,” said Sebastian Menutti, Industry Director at Frost & Sullivan. “With a vast array of proprietary innovations across AI and automation, employee engagement, business and customer insights, and brand trust and safety, the company excels in orchestrating proprietary third-party solutions to create bespoke solutions for each client.”

IntouchCX also received the Best Practices Technology Innovation Leadership award which is given to companies at the forefront of innovation and growth who are innovating and creating new products, solutions, and services that meet ever-evolving customer needs. 

“This award reinforces that we stay ahead of market trends and understand what high growth brands need when we build our solutions and technology suites,” said Shane Kozlowich, Co-CEO at IntouchCX. “We created the IntouchAI framework to address the demand for flexible automation solutions across the customer journey, and our clients are seeing these results in a big way.”

Frost & Sullivan recognized IntouchCX in 2021 with the Customer Value Leadership award for its focus on helping brands transform their customer experience while demonstrating excellence in innovation and improving ROI. 

The Company was also recognized as a Leader in the NelsonHall 2024 Vendor Evaluation & Assessment Tool report and a Major Contender in 2023 Everest Group’s Americas PEAK Matrix Assessment.

About Frost & Sullivan

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About IntouchCX

IntouchCX is a global leader in customer experience management, digital engagement, and technology solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term relationships with our brand partners and empowering our people to drive positive change. To learn more about us, visit