Author: Roy McLaughlin

(Blog) A2A vs MCP: The Next Leap in Agentic AI

Remember when “AI integration” meant wiring a model to an API and hoping it didn’t […]

(Article) Beyond IVR: The Evolution and Bold Future of AI Voicebots

AI voicebots are redefining what’s possible in customer experience. This article from Roy McLaughlin, SVP […]

(Case Study) Breaking and Red Teaming Your AI: Why Safety Requires Going on the Offense

By Roy McLaughlin, Senior Vice President of AI Strategy at IntouchCX Generative AI is transforming […]

(Blog) The Rise of Multi-Agent AI Swarms at Work

By Roy McLaughlin, Senior Vice President of AI Strategy at IntouchCX Picture this: you walk […]