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A2A vs MCP: The Next Leap in Agentic AI

Author: Roy McLaughlin

A2A vs MCP: The Next Leap in Agentic AI

Remember when “AI integration” meant wiring a model to an API and hoping it didn’t […]

Beyond IVR: The Evolution and Bold Future of AI Voicebots

AI voicebots are redefining what’s possible in customer experience. This article from Roy McLaughlin, SVP […]

Breaking and Red Teaming Your AI: Why Safety Requires Going on the Offense

By Roy McLaughlin, Senior Vice President of AI Strategy at IntouchCX Generative AI is transforming […]

The Rise of Multi-Agent AI Swarms at Work

By Roy McLaughlin, Senior Vice President of AI Strategy at IntouchCX Picture this: you walk […]

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