IntouchCX Named a Major Contender in Everest Group’s Americas PEAK Matrix® Assessment 2023
WINNIPEG, MB – September 7, 2023 – IntouchCX, a global leader in contact center and technology solutions, has been recognized as a Major Contender In Everest Group’s Customer Experience Management (CXM) Americas PEAK Matrix Assessment 2023.
This is the first time IntouchCX has participated in the PEAK Matrix Assessment, which is a proprietary framework for assessing the vision, relative market success, and overall capability of service providers based on performance, experiences, ability, and knowledge. Each service and technology provider is assessed on both market impact – measured by revenue, number of clients and year-over-year growth and vision & capability – measured by scale of operations, scope, technology and innovation, delivery footprint, and buyer satisfaction.
“It is an honor to be recognized by Everest for the impact that IntouchCX has created in the customer experience and technology industry and for our capability to continue to drive our vision and high performance for our client partners,” said Greg Fettes, Founder and Chief Executive Officer of IntouchCX. “We have invested heavily in innovation, well-being, and our geography mix, and being recognized for our strategy in these areas is a big win for us.”
In the 2023 report, Everest Group states that IntouchCX’s strengths include:
- Robust implementation and transition management capabilities, talented executive and leadership pool, and exceptional relationship and management skills
- Innovation that challenges traditional business models with IntouchNXT
- Providing a well-balanced shoring mix with delivery sites across the US, Canada, India, the Philippines, Latin America, and newly launched geo in Malaysia
- Multilingual CX delivery capabilities in over 100 languages with Intouch Mosaic
- Generative AI capabilities through proprietary technology that combines human and attended AI to deliver dynamic CX
- Fostering employee well-being through Superpunch Care
To view the full CXM Services PEAK Matrix® Assessment 2023, visit here.
About Everest Group
Everest Group is a leading research firm helping business leaders make confident decisions. We guide clients through today’s market challenges and strengthen their strategies by applying contextualized problem-solving to their unique situations. This drives maximized operational and financial performance and transformative experiences. Our deep expertise and tenacious research focused on technology, business processes, and engineering through the lenses of talent, sustainability, and sourcing delivers precise and action-oriented guidance. Find further details and in-depth content at www.everestgrp.com.
IntouchCX is a global leader in customer experience management, digital engagement, technology, and AI and automation solutions. We set a new standard by immersing ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term relationships with our brand partners and empowering our people to drive positive change. To learn more about us, visit intouchcx.com