IntouchCX
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IntouchNXT

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Exploring Innovation

Our increasingly complex world is forming at a time of economic caution. IntouchNXT focuses on the trends that matter, and helps innovatively-minded organizations to introduce and adapt new solutions into their existing environment, to create a competitive edge.
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Leading from the Future to Revolutionize Experiences

IntouchCX challenges the status quo. Our Innovation team is a collective of disruptive mindsets, problem solvers and researchers that confront business-as-usual processes to solve the CX problems that our clients deal with today, and create new solutions for changes that are emerging for the future.
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Where Innovation Meets Industry

By understanding trends and creating a space to test, learn and scale new solutions, IntouchNXT helps brands capitalize on new opportunities with business products and solutions that scale.

Join our IntouchNXT Collective

Our virtual global innovation hub connects and collaborates with academia along with industry innovators and disruptors. Together we are leading the field with emerging technology, AI and human science to co-create new solutions to old and emerging problems.

As leaders in operational excellence, we provide tools and support to help brands understand how to transform and transition to a new future. This includes: fastest go-to-market plans, business hackathons, customer journey mapping, transformational design and more.
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Research Paper

New opportunities are constantly emerging to transform traditional business processes for BPOs and customer experience leaders. This progressive shift facilitates a more strategic business approach while prioritizing the well-being and engagement of employees.

IntouchCX is dedicated to enhancing employee engagement and driving stronger performance across our client programs. Our commitment led us to participate in a pilot program with Immersion, a leading neuroscience technology platform. This collaboration enabled us to measure and understand the specific brain states linked to attention and emotional resonance, providing invaluable insights into what truly motivates and engages our employees.

With cutting-edge neuromonitoring tools, we can redefine management of onboarding, training, and development processes by creating stronger program content. By applying moment-to-moment testing, we can drive meaningful change in our business — from enhanced workspaces and meetings to more engaging content and experiences for our employees.

Download our research paper today to explore the key findings and takeaways from our pilot program.

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