Home |
Why judgment is the real skills gap in trust and safety: notes from Trust Issues

Solution: Trust & Safety

Why judgment is the real skills gap in trust and safety: notes from Trust Issues

Knowledge is free with AI, but judgment isn’t. See why trust and safety teams need training built around reasoning, not policy recall.

Cutting Fakes & Embracing Feels: Keeping Daters Safe’

Case Study on Dating App User Safety

Discover how HUD enhanced safety and authenticity in online dating by partnering with WebPurify, an IntouchCX company, for scalable content moderation.

Protecting Marketplace Margins at Scale: How a Leading North American On-Demand Delivery Platform Built its Exclusive Fraud Prevention Program with IntouchCX

Protecting Marketplace Margins at Scale

Learn how IntouchCX helped a leading North American on-demand delivery platform build an exclusive fraud prevention program that protected marketplace margins through specialized investigations, high-quality operations, and rapid scalability.

Staying Ahead of Fraud: How IntouchCX Built a Driver Identity Verification Program for a Global Mass-Market Retailer

Case Study. Staying Ahead of Fraud: How IntouchCX Built a Driver Identity Verification Program for a Global Mass-Market Retailer

Fraud Does Not Wait for the Platform to Catch Up On-demand delivery networks depend on […]

No High Horses, Just Rabbits: What TrustCon 2026 Taught Us About Solving Trust & Safety Together

TrustCon 2026: Trust and Safety

No platform solves Trust & Safety alone. See what TrustCon 2026 revealed about creator safety, AI moderation, and cross-industry collaboration.

How Trust & Safety protects customer experience

Woman working on her laptop

A bad customer experience isn’t always a slow support response or a broken checkout flow. […]

AI slop is everywhere. The real risk is what it does to user trust

Woman Working

There is a particular kind of post that feels inescapable online right now. You’ve undoubtedly […]

IntouchCX at TrustCon: What We’re There For

Two people shaking hands

TrustCon is the premier global conference for Trust and Safety professionals, bringing together leaders from […]

The Evolution Of UGC And The Challenges It Brings To Businesses

Content creator setup

Back in 2005, “user-generated content” (UGC) was a new term, mostly confined to niche forums […]

The Hidden CX Impact Of Chargebacks, Disputes, And Payment Reversals

Man speaking on the phone

Chargebacks are usually framed as a finance problem. Disputes sit with payments. Reversals get pulled […]

Why AI Can Surface the Signal, But Humans Still Make the Call in Trust & Safety

Woman looking at a laptop with a digital overlay showing a jersey and text.

By Ailís Daly, Head of Trust & Safety, WebPurify, an IntouchCX company Automated moderation can […]

What Happens when Teens Stop Trusting The Internet?

Youths using smartphones

For over a decade, the conversation around online safety for young people has been dominated […]

/*# sourceURL=wp-img-auto-sizes-contain-inline-css */ img:is([sizes=auto i],[sizes^="auto," i]) { contain-intrinsic-size: 3000px 1500px; } /*# sourceURL=/wp-includes/css/classic-themes.min.css */ /*! This file is auto-generated */ .wp-block-button__link { color: #fff; background-color: #32373c; border-radius: 9999px; box-shadow: none; text-decoration: none; padding: calc(.667em + 2px) calc(1.333em + 2px); font-size: 1.125em; } .wp-block-file__button { background: #32373c; color: #fff; text-decoration: none; } /*# sourceURL=https://www.intouchcx.com/wp-content/plugins/safe-svg/dist/safe-svg-block-frontend.css */ .wp-block-safe-svg-svg-icon a { align-self: center; } .safe-svg-cover { text-align: center; } .safe-svg-cover .safe-svg-inside { display: inline-block; max-width: 100%; } .safe-svg-cover svg { fill: currentColor; height: 100%; max-height: 100%; max-width: 100%; width: 100%; } /*# sourceURL=global-styles-inline-css */ :root { --wp--preset--aspect-ratio--square: 1; --wp--preset--aspect-ratio--4-3: 4/3; --wp--preset--aspect-ratio--3-4: 3/4; --wp--preset--aspect-ratio--3-2: 3/2; --wp--preset--aspect-ratio--2-3: 2/3; --wp--preset--aspect-ratio--16-9: 16/9; --wp--preset--aspect-ratio--9-16: 9/16; --wp--preset--color--black: #000; --wp--preset--color--cyan-bluish-gray: #abb8c3; --wp--preset--color--white: #fff; --wp--preset--color--pale-pink: #f78da7; --wp--preset--color--vivid-red: #cf2e2e; --wp--preset--color--luminous-vivid-orange: #ff6900; --wp--preset--color--luminous-vivid-amber: #fcb900; --wp--preset--color--light-green-cyan: #7bdcb5; --wp--preset--color--vivid-green-cyan: #00d084; --wp--preset--color--pale-cyan-blue: #8ed1fc; --wp--preset--color--vivid-cyan-blue: #0693e3; --wp--preset--color--vivid-purple: #9b51e0; --wp--preset--gradient--vivid-cyan-blue-to-vivid-purple: linear-gradient(135deg, #0693e3 0%, #9b51e0 100%); --wp--preset--gradient--light-green-cyan-to-vivid-green-cyan: linear-gradient(135deg, #7adcb4 0%, #00d082 100%); --wp--preset--gradient--luminous-vivid-amber-to-luminous-vivid-orange: linear-gradient(135deg, #fcb900 0%, #ff6900 100%); --wp--preset--gradient--luminous-vivid-orange-to-vivid-red: linear-gradient(135deg, #ff6900 0%, #cf2e2e 100%); --wp--preset--gradient--very-light-gray-to-cyan-bluish-gray: linear-gradient(135deg, #eee 0%, #a9b8c3 100%); --wp--preset--gradient--cool-to-warm-spectrum: linear-gradient(135deg, #4aeadc 0%, #9778d1 20%, #cf2aba 40%, #ee2c82 60%, #fb6962 80%, #fef84c 100%); --wp--preset--gradient--blush-light-purple: linear-gradient(135deg, #ffceec 0%, #9896f0 100%); --wp--preset--gradient--blush-bordeaux: linear-gradient(135deg, #fecda5 0%, #fe2d2d 50%, #6b003e 100%); --wp--preset--gradient--luminous-dusk: linear-gradient(135deg, #ffcb70 0%, #c751c0 50%, #4158d0 100%); --wp--preset--gradient--pale-ocean: linear-gradient(135deg, #fff5cb 0%, #b6e3d4 50%, #33a7b5 100%); --wp--preset--gradient--electric-grass: linear-gradient(135deg, #caf880 0%, #71ce7e 100%); --wp--preset--gradient--midnight: linear-gradient(135deg, #020381 0%, #2874fc 100%); --wp--preset--font-size--small: 13px; --wp--preset--font-size--medium: 20px; --wp--preset--font-size--large: 36px; --wp--preset--font-size--x-large: 42px; --wp--preset--spacing--20: .44rem; --wp--preset--spacing--30: .67rem; --wp--preset--spacing--40: 1rem; --wp--preset--spacing--50: 1.5rem; --wp--preset--spacing--60: 2.25rem; --wp--preset--spacing--70: 3.38rem; --wp--preset--spacing--80: 5.06rem; --wp--preset--shadow--natural: 6px 6px 9px rgba(0, 0, 0, .2); --wp--preset--shadow--deep: 12px 12px 50px rgba(0, 0, 0, .4); --wp--preset--shadow--sharp: 6px 6px 0px rgba(0, 0, 0, .2); --wp--preset--shadow--outlined: 6px 6px 0px -3px #fff, 6px 6px #000; --wp--preset--shadow--crisp: 6px 6px 0px #000; } .wp-block-button { --wp--preset--dimension--25: 25%; --wp--preset--dimension--50: 50%; --wp--preset--dimension--75: 75%; --wp--preset--dimension--100: 100%; } :where(body) { margin: 0; } :where(.is-layout-flex) { gap: .5em; } :where(.is-layout-grid) { gap: .5em; } body .is-layout-flex { display: flex; } .is-layout-flex { flex-wrap: wrap; align-items: center; } .is-layout-flex > :is(*, div) { margin: 0; } body .is-layout-grid { display: grid; } .is-layout-grid > :is(*, div) { margin: 0; } body { padding-top: 0px; padding-right: 0px; padding-bottom: 0px; padding-left: 0px; } :root :where(.wp-element-button, .wp-block-button__link) { background-color: #32373c; border-width: 0; color: #fff; font-family: inherit; font-size: inherit; font-style: inherit; font-weight: inherit; letter-spacing: inherit; line-height: inherit; padding-top: calc(.667em + 2px); padding-right: calc(1.333em + 2px); padding-bottom: calc(.667em + 2px); padding-left: calc(1.333em + 2px); text-decoration: none; text-transform: inherit; } .has-black-color { color: var(--wp--preset--color--black) !important; } .has-cyan-bluish-gray-color { color: var(--wp--preset--color--cyan-bluish-gray) !important; } .has-white-color { color: var(--wp--preset--color--white) !important; } .has-pale-pink-color { color: var(--wp--preset--color--pale-pink) !important; } .has-vivid-red-color { color: var(--wp--preset--color--vivid-red) !important; } .has-luminous-vivid-orange-color { color: var(--wp--preset--color--luminous-vivid-orange) !important; } .has-luminous-vivid-amber-color { color: var(--wp--preset--color--luminous-vivid-amber) !important; } .has-light-green-cyan-color { color: var(--wp--preset--color--light-green-cyan) !important; } .has-vivid-green-cyan-color { color: var(--wp--preset--color--vivid-green-cyan) !important; } .has-pale-cyan-blue-color { color: var(--wp--preset--color--pale-cyan-blue) !important; } .has-vivid-cyan-blue-color { color: var(--wp--preset--color--vivid-cyan-blue) !important; } .has-vivid-purple-color { color: var(--wp--preset--color--vivid-purple) !important; } .has-black-background-color { background-color: var(--wp--preset--color--black) !important; } .has-cyan-bluish-gray-background-color { background-color: var(--wp--preset--color--cyan-bluish-gray) !important; } .has-white-background-color { background-color: var(--wp--preset--color--white) !important; } .has-pale-pink-background-color { background-color: var(--wp--preset--color--pale-pink) !important; } .has-vivid-red-background-color { background-color: var(--wp--preset--color--vivid-red) !important; } .has-luminous-vivid-orange-background-color { background-color: var(--wp--preset--color--luminous-vivid-orange) !important; } .has-luminous-vivid-amber-background-color { background-color: var(--wp--preset--color--luminous-vivid-amber) !important; } .has-light-green-cyan-background-color { background-color: var(--wp--preset--color--light-green-cyan) !important; } .has-vivid-green-cyan-background-color { background-color: var(--wp--preset--color--vivid-green-cyan) !important; } .has-pale-cyan-blue-background-color { background-color: var(--wp--preset--color--pale-cyan-blue) !important; } .has-vivid-cyan-blue-background-color { background-color: var(--wp--preset--color--vivid-cyan-blue) !important; } .has-vivid-purple-background-color { background-color: var(--wp--preset--color--vivid-purple) !important; } .has-black-border-color { border-color: var(--wp--preset--color--black) !important; } .has-cyan-bluish-gray-border-color { border-color: var(--wp--preset--color--cyan-bluish-gray) !important; } .has-white-border-color { border-color: var(--wp--preset--color--white) !important; } .has-pale-pink-border-color { border-color: var(--wp--preset--color--pale-pink) !important; } .has-vivid-red-border-color { border-color: var(--wp--preset--color--vivid-red) !important; } .has-luminous-vivid-orange-border-color { border-color: var(--wp--preset--color--luminous-vivid-orange) !important; } .has-luminous-vivid-amber-border-color { border-color: var(--wp--preset--color--luminous-vivid-amber) !important; } .has-light-green-cyan-border-color { border-color: var(--wp--preset--color--light-green-cyan) !important; } .has-vivid-green-cyan-border-color { border-color: var(--wp--preset--color--vivid-green-cyan) !important; } .has-pale-cyan-blue-border-color { border-color: var(--wp--preset--color--pale-cyan-blue) !important; } .has-vivid-cyan-blue-border-color { border-color: var(--wp--preset--color--vivid-cyan-blue) !important; } .has-vivid-purple-border-color { border-color: var(--wp--preset--color--vivid-purple) !important; } .has-vivid-cyan-blue-to-vivid-purple-gradient-background { background: var(--wp--preset--gradient--vivid-cyan-blue-to-vivid-purple) !important; } .has-light-green-cyan-to-vivid-green-cyan-gradient-background { background: var(--wp--preset--gradient--light-green-cyan-to-vivid-green-cyan) !important; } .has-luminous-vivid-amber-to-luminous-vivid-orange-gradient-background { background: var(--wp--preset--gradient--luminous-vivid-amber-to-luminous-vivid-orange) !important; } .has-luminous-vivid-orange-to-vivid-red-gradient-background { background: var(--wp--preset--gradient--luminous-vivid-orange-to-vivid-red) !important; } .has-very-light-gray-to-cyan-bluish-gray-gradient-background { background: var(--wp--preset--gradient--very-light-gray-to-cyan-bluish-gray) !important; } .has-cool-to-warm-spectrum-gradient-background { background: var(--wp--preset--gradient--cool-to-warm-spectrum) !important; } .has-blush-light-purple-gradient-background { background: var(--wp--preset--gradient--blush-light-purple) !important; } .has-blush-bordeaux-gradient-background { background: var(--wp--preset--gradient--blush-bordeaux) !important; } .has-luminous-dusk-gradient-background { background: var(--wp--preset--gradient--luminous-dusk) !important; } .has-pale-ocean-gradient-background { background: var(--wp--preset--gradient--pale-ocean) !important; } .has-electric-grass-gradient-background { background: var(--wp--preset--gradient--electric-grass) !important; } .has-midnight-gradient-background { background: var(--wp--preset--gradient--midnight) !important; } .has-small-font-size { font-size: var(--wp--preset--font-size--small) !important; } .has-medium-font-size { font-size: var(--wp--preset--font-size--medium) !important; } .has-large-font-size { font-size: var(--wp--preset--font-size--large) !important; } .has-x-large-font-size { font-size: var(--wp--preset--font-size--x-large) !important; } :root :where(.wp-block-icon svg) { width: 24px; } :where(.wp-block-gallery.is-layout-flex) { gap: var(--wp--style--gallery-gap-default, var(--gallery-block--gutter-size, var(--wp--style--block-gap, .5em))); } :where(.wp-block-gallery.is-layout-grid) { gap: var(--wp--style--gallery-gap-default, var(--gallery-block--gutter-size, var(--wp--style--block-gap, .5em))); } :where(.wp-block-latest-posts.is-layout-flex) { gap: 1.25em; } :where(.wp-block-latest-posts.is-layout-grid) { gap: 1.25em; } :where(.wp-block-post-template.is-layout-flex) { gap: 1.25em; } :where(.wp-block-post-template.is-layout-grid) { gap: 1.25em; } :where(.wp-block-term-template.is-layout-flex) { gap: 1.25em; } :where(.wp-block-term-template.is-layout-grid) { gap: 1.25em; } :where(.wp-block-columns.is-layout-flex) { gap: 2em; } :where(.wp-block-columns.is-layout-grid) { gap: 2em; } :root :where(.wp-block-pullquote) { font-size: 1.5em; line-height: 1.6; } .e-con.e-parent:nth-of-type(n+4):not(.e-lazyloaded):not(.e-no-lazyload), .e-con.e-parent:nth-of-type(n+4):not(.e-lazyloaded):not(.e-no-lazyload) * { background-image: none !important; } @media screen and (max-height: 1024px) { .e-con.e-parent:nth-of-type(n+3):not(.e-lazyloaded):not(.e-no-lazyload), .e-con.e-parent:nth-of-type(n+3):not(.e-lazyloaded):not(.e-no-lazyload) * { background-image: none !important; } .e-con.e-parent:nth-of-type(n+3):not(.e-lazyloaded):not(.e-no-lazyload).nitro-lazy, .e-con.e-parent:nth-of-type(n+3):not(.e-lazyloaded):not(.e-no-lazyload) *.nitro-lazy { background-image: none !important; } } @media screen and (max-height: 640px) { .e-con.e-parent:nth-of-type(n+2):not(.e-lazyloaded):not(.e-no-lazyload), .e-con.e-parent:nth-of-type(n+2):not(.e-lazyloaded):not(.e-no-lazyload) * { background-image: none !important; } .e-con.e-parent:nth-of-type(n+2):not(.e-lazyloaded):not(.e-no-lazyload).nitro-lazy, .e-con.e-parent:nth-of-type(n+2):not(.e-lazyloaded):not(.e-no-lazyload) *.nitro-lazy { background-image: none !important; } } .e-con.e-parent:nth-of-type(n+4):not(.e-lazyloaded):not(.e-no-lazyload).nitro-lazy, .e-con.e-parent:nth-of-type(n+4):not(.e-lazyloaded):not(.e-no-lazyload) *.nitro-lazy { background-image: none !important; }