Marketing meets moderation: why your trust & safety team should work with marketing
By all accounts, trust and safety is having a moment. Long relegated to the back […]
Solution: Trust & Safety
Why content moderation defines your brand (even if you don’t realize it)
When you think of content moderation, you might picture it as a behind-the-scenes operation – […]
Shaping Safer Digital Spaces: Recent Milestones and Future Outlook
Earlier this year, IntouchCX announced its acquisition of WebPurify, a premier provider of AI-powered and […]
10 Reasons Why Trust and Safety is Essential for Customer Experience
Imagine you’re scrolling through your feed on your preferred social media platform when suddenly you’re […]
Enhancing Metaverse Safety with Scalable Moderation
A Proactive Approach to Moderation in Virtual Reality The metaverse presents unparalleled opportunities for connection, […]
Innovative Personalization Without Compromising Brand Integrity
The sports industry has long been shaped by innovation, with brands constantly pushing boundaries to […]
Combating Gift Card Fraud Through Strategic Security Solutions
Strategic sprints enable us to effectively nurture our partnerships, tackle persistent obstacles, drive progress, and […]
AI-Enabled Fraud Checks for Optimal Efficiency
Effective fraud prevention is crucial for safeguarding a company’s financial stability. However, distinguishing legitimate transactions […]
Ensuring Trust and Safety in the Gig Economy
A North American ridesharing leader partnered with IntouchCX to resolve safety complaints within 24 hours. Our team cut recontacts by 40% and reached 93% accuracy in case resolution.
Expert Trust & Safety Support for Hyperscale Platforms
A global leader providing hotel accommodations, holiday rentals, homestays, and experiences to travelers across the […]
Automation for Fraud Prevention in the Gig Economy
A leading North American grocery delivery platform partnered with IntouchCX to stop costly order fraud. Our AI automation cut fraud processing time by 71% and reduced financial loss by 95%
Essential Community Safety for an Online Dating Platform
A leading dating app with more than 80 million subscribers partnered with IntouchCX to clear a growing case backlog. Within one month, our Trust and Safety team eliminated the backlog and improved first response time by 85%.