Solution: Trust & Safety

Optimizing the Customer Experience With Content Moderation

A global web gaming leader partnered with IntouchCX to moderate content and fix a failing escalation process. Our new ticketing system and SOP produced zero escalation failures, with 92% CSAT across all platforms.

Content Moderation: The Importance of Employee Well-Being

“Companies can drive employee well-being and embody their people-driven cultures by incorporating minimum workplace counseling […]