(Case Study) Accelerating Agent Readiness Through Immersive AI Roleplay Simulation
Strengthening Agent Performance Through Applied AI High-volume customer service programs rely on agents who can […]
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IntouchAI by IntouchCX Named a Major Contender in Everest Group’s Conversational AI and AI Agents in CXM Products PEAK Matrix® Assessment 2025
WINNIPEG, MB – Dec 23, 2025 – IntouchCX, a global leader in customer experience management […]
(Blog) A2A vs MCP: The Next Leap in Agentic AI
Remember when “AI integration” meant wiring a model to an API and hoping it didn’t […]
(Article) Beyond IVR: The Evolution and Bold Future of AI Voicebots
AI voicebots are redefining what’s possible in customer experience. This article from Roy McLaughlin, SVP […]
(Case Study) Building trust: why online safety is critical for protecting your brand and retaining your users
Trust is hard-won and yet easily lost. For online platforms, years of careful brand-building can […]
IntouchCX received Three Major Honors at The Asian Brand and Leadership Conclave 2025
WINNIPEG, Manitoba – December 3, 2025 – IntouchCX, a global leader in digital customer experience […]
IntouchCX Wins Silver at the 2025 European Contact Centre & Customer Service Awards
ATHENS, Greece – December 2, 2025 – IntouchCX, a global leader in digital customer […]
IntouchCX Recognized as a Leader in Everest Group’s Americas PEAK Matrix® Assessment 2025
WINNIPEG, MB – November 24, 2025 – IntouchCX, today announced that leading research firm Everest […]
(Article) From Promise to Profit: How Strategy, Brand, and CX Drive Growth Together
Organizations create the most value when their promise to the market matches the experience they […]
IntouchCX Wins Two Platinum TITAN Business Awards for its Vision Prism AI Platform
WINNIPEG, MB – November 17 – IntouchCX has been awarded two platinum honors in the […]
(Case Study) New to Outsourcing: What Hypergrowth Companies Need to Know
For many fast-scaling or evolving brands, growth brings a paradox: success generates new demand, but […]
IntouchCX Wins Silver in 2025 Merit Awards for Vision Prism, Named “Best AI Solution for Customer Service”
WINNIPEG, MB – November 10, 2025: IntouchCX, a global leader in digital customer experience management […]