Case Study: Global Multilingual Support Transforms Customer Experience

A leading brand in the online learning space with a strong commitment to education accessibility needed an innovative solution to deliver optimized and cost-effective language support. They partnered with us to solve budgetary and language-expansion challenges that became paramount to maintaining the brand’s mission of providing accessible, high-quality education worldwide.

After implementing our Mosaic Languages solution, our partner saw:

  • 68.5% improvement in service-level agreements (SLAs), ensuring faster response times and efficient management of customer inquiries
  • 10% reduction in average handle times (AHT)
  • 12% reduction in headcount, optimizing team efficiency and overall cost-effectiveness

Learn More

Fill out the form to download our case study.