IntouchCX delivers industry-leading customer care solutions that help brands retain customers by delivering efficient and personalized service. Our top-tier support is paired with streaming services to increase and maintain customer satisfaction.

IntouchCX enabled our brand partner’s company to offer a cheaper promotion rate in order to retain eligible subscribers. 

Shortly after implementations, the brand partner saw the following results:

• Surpassed SLA goal of 84%
• Achieved a 99% Offer Rate and 15% Acceptance Rate