When Your Login Isn’t You: Stopping Account Takeover Fraud Before It Costs Trust
A valid password confirms that the correct credentials were entered. It cannot confirm who entered […]
Tag: fraud prevention
Protecting Revenue Before It Becomes a Loss: How IntouchCX Built a Chargeback Investigation Program for a Global Mass-Market Retailer
Discover how IntouchCX built an embedded chargeback investigation program for a global retailer, helping recover nearly $80M in disputed claims while maintaining a 35%+ win rate and 95% quality during rapid growth.
Protecting Marketplace Margins at Scale: How a Leading North American On-Demand Delivery Platform Built its Exclusive Fraud Prevention Program with IntouchCX
Learn how IntouchCX helped a leading North American on-demand delivery platform build an exclusive fraud prevention program that protected marketplace margins through specialized investigations, high-quality operations, and rapid scalability.
Staying Ahead of Fraud: How IntouchCX Built a Driver Identity Verification Program for a Global Mass-Market Retailer
Fraud Does Not Wait for the Platform to Catch Up On-demand delivery networks depend on […]
Building trust: why online safety is critical for protecting your brand and retaining your users
Trust is hard-won and yet easily lost. For online platforms, years of careful brand-building can […]
From Promise to Profit: How Strategy, Brand, and CX Drive Growth Together
Organizations create the most value when their promise to the market matches the experience they […]
Are you at the back of the AI race in fintech CX?
Are You Falling Behind in the AI Race for Fintech CX? Discover how leading fintechs […]
Redefining Merchant Support: Secure, Scalable, and Seamless Transactions
For merchants, every transaction is a test of trust. When something goes wrong, be it […]
Innovative Personalization Without Compromising Brand Integrity
The sports industry has long been shaped by innovation, with brands constantly pushing boundaries to […]
Combating Gift Card Fraud Through Strategic Security Solutions
Strategic sprints enable us to effectively nurture our partnerships, tackle persistent obstacles, drive progress, and […]
Transforming Fraud Prevention in Retail to Boost UX
IntouchCX’s industry-leading bespoke trust and safety solutions revolutionize fraud prevention for innovative brands everywhere. A […]
Expert Trust & Safety Support for Hyperscale Platforms
IntouchCX provides emerging platforms with industry-leading trust and safety support with our Disrupt solution. Our […]