IntouchCX

Performance & Insights

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Our advanced insights and analytics solutions enhance performance management and provide a deeper understanding of your brand, shaping your success with clarity and precision. These proprietary technologies illuminate both micro- and macro-level insights, providing you a detailed view of your customers’ behavior and preferences as well as the effectiveness of your program. With these powerful tools, you can make impactful business decisions, reduce costs, and significantly enhance customer satisfaction.
Catapult

Catapult

Catapult, our exclusive analytics platform, offers micro-level insights on associate, team, and program performance through customizable dashboards. This platform features self-directed QA and targeted in-person coaching through automated processes and predictive analytics, enabling us to identify high performers and offer guidance to developing agents to mirror the winning behaviors.

Vision

Vision

Vision, our proprietary omnichannel reporting portal, monitors program performance on a macro level by aggregating data from CRM tools, Catapult, and Superpunch, enabling insightful and informed decision-making for your brand. Our scalable platform delivers automated insights and predictive analytics at the agent, program, and global levels. This tool enables us to evaluate trends and triggers, driving continuous improvement along the agent and customer journey.

Contact Success Right Corner

Illuminate insights and drive performance. Learn more about IntouchAI.