Catapult, our exclusive analytics platform, offers micro-level insights on associate, team, and program performance through customizable dashboards. This platform features self-directed QA and targeted in-person coaching through automated processes and predictive analytics, enabling us to identify high performers and offer guidance to developing agents to mirror the winning behaviors.
Vision, our proprietary omnichannel reporting portal, monitors program performance on a macro level by aggregating data from CRM tools, Catapult, and Superpunch, enabling insightful and informed decision-making for your brand. Our scalable platform delivers automated insights and predictive analytics at the agent, program, and global levels. This tool enables us to evaluate trends and triggers, driving continuous improvement along the agent and customer journey.
