Author: IntouchCX Team

IntouchCX Wins Two Awards, Including Executive of the Year, at the 2024 Customer Experience Interaction Awards

BOGOTÁ, COLOMBIA, MAY 14, 2024 – IntouchCX, a global leader in customer experience management, digital engagement, […]

The modern workplace confronts a pervasive mental health crisis exacerbated by shortages in professional and […]

Artificial intelligence (AI) stands as a monumental force reshaping the customer experience (CX). But businesses […]

Businesses play a crucial role in shaping sustainability. By actively implementing practices that prioritize green […]

Hyderabad, India, April 18, 2024 – IntouchCX, a global leader in customer experience management, digital engagement, […]

Social commerce is a powerful sector of the digital world, creating an innovative blend of […]

Strategic sprints enable us to maintain trusted relationships with our partners while addressing current ecosystem […]

What if, instead of coaching associates on their past mistakes, you could prevent those mistakes […]

Winnipeg, MB – March 21, 2024 – IntouchCX, a global leader in customer experience management, […]

With one in ten customer interactions projected to be automated by 2026, the rise of […]

In 2024, the fintech industry finds itself at the forefront of technological evolution, driven by […]

With analysts’ predictions suggesting that “1 in 10 agent interactions will be [fully] automated by […]