Vision consolidates agent performance data from all relevant systems, including workforce systems, telephony platforms, CRM, and chat/email/social statistics, into a single, accessible source.
Manage your program proactively with real-time insights into agent schedules and performance to stay ahead of the curve and ensure operational efficiency.
Vision equips you with interactive tools to manipulate views based on multiple variables, empowering you to make data-driven decisions effortlessly
Vision ensures your peace of mind with secure VPN/MFA login requirements, safeguarding your valuable insights.
Easily track and interpret key performance indicators that drive your program's success.
Pinpoint performance "hot spots" and identify high and low performers at a glance, streamlining your management efforts.
Leverage real-time reporting to optimize your operations for peak efficiency.
Uncover individual agent statistics and stack rankings to foster a culture of growth and accountability.
Gain insights into attrition trends at different tenure stages, facilitating targeted retention strategies.
Better understand your agents' perspectives and experiences to ensure teams are equipped to provide positive customer experiences.
