Case Study: Boosting Satisfaction With Omnichannel Customer Care

IntouchCX’s omnichannel solutions take customer service to the next level. We elevate customer experiences (CX) while increasing brand loyalty and promoting sustainable business growth.

A leading consumer electronics brand partnered with us to improve satisfaction among their customers and advance their business. Our immense experience driving CX for global brands allowed us to deliver unparalleled results within just 8 weeks, including:

  • Lower operational costs 
  • Decreased average handle times (AHT)
  • Increased CSAT


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