Case Study: Optimizing the Customer Experience With Content Moderation
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IntouchCX Team
- April 19, 2023
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IntouchCX delivers exceptional content moderation solutions to innovative brands in the gaming industry. Our operational maturity and expertise in CX makes us the strategic choice for web3 marketplace brands everywhere.
A global leader in gaming needed help streamlining their content moderation process and improving customer interactions on social media and community networking platforms. Our top-tier solutions and extensive experience offering outstanding customer service allowed us to deliver the following results:
- 92% CSAT across all platforms
- >94% quality performance