Case Study: Optimizing the Customer Experience With Content Moderation

IntouchCX delivers exceptional content moderation solutions to innovative brands in the gaming industry. Our operational maturity and expertise in CX makes us the strategic choice for web3 marketplace brands everywhere.

A global leader in gaming needed help streamlining their content moderation process and improving customer interactions on social media and community networking platforms. Our top-tier solutions and extensive experience offering outstanding customer service allowed us to deliver the following results:

  • 92% CSAT across all platforms
  • >94% quality performance


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