Case Study: Transforming Fraud Prevention in Retail to Boost UX

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IntouchCX’s industry-leading bespoke trust and safety solutions revolutionize fraud prevention for innovative brands everywhere. 

A North American retail platform providing frictionless shopping experiences needed a diligent trust and safety partner to monitor the integrity of their business and prevent fraud. Our extensive domain expertise allowed us to design a process to detect and prevent fraud while ensuring the accuracy and safety of brands and shoppers. 

We delivered the following results:

  • >99% case accuracy 
  • 200% improvement in average handling time (AHT)


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